Welcome to the FAQ page for Anisa Modern Web LLC.
We have compiled a list of frequently asked questions from clients regarding our website design and web development services. We hope this helps you better understand our offerings, payment processes, project delivery, and post-purchase support.
- What services do you offer?
We primarily provide professional website design and digital services, including corporate website design, custom web development, e-commerce website design, web layout design, visual optimization, and other related web development services.
The specific scope of services is defined by the product pages on our website and the details provided in your order confirmation.
- Do you sell physical products or digital services?
All the products we offer are digital services, including website design, web development, and related technical services.
We do not sell physical goods; therefore, there is no packaging, shipping, or physical delivery involved.
- Do you offer subscription services?
No, we do not.
All services at Anisa Modern Web LLC are provided on a one-time purchase basis.
Clients only pay the one-time fee specified in their order; there are no monthly or annual subscriptions, nor are there any automatic renewals.
Should a client require additional services or extra project components, the scope and associated costs will need to be confirmed separately.
- How can I purchase your services?
You can browse our available services on our website, select the options that best meet your needs, and follow the prompts on the checkout page to complete your payment.
Once your payment is successful, we will send an order confirmation to your email address.
- When will my order be processed after payment?
Following a successful payment, we typically confirm your order within one business day.
Once we have received your full project requirements and all necessary materials, work on your project will generally begin within 1–2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
- How long does it take to complete a service? (How Long Does Service Delivery Take?)
Delivery times vary by project type:
Web Design: 5–15 business days.
Website Modifications and Optimization: 2–5 business days.
The timeline begins once the order is confirmed, all necessary client materials have been provided, and the project has officially commenced.
The specific delivery timeline will be determined based on the order confirmation and the terms agreed upon for the project.
- How Will I Receive My Completed Service?
(How Will I Receive My Service?)
We provide digital delivery; no physical shipping or logistics are involved.
Depending on the specific project, delivery may be handled via:
Emailing project files.
Sharing files via Google Drive.
Providing a Figma design preview link.
Providing a live preview URL for the website.
Granting access to the backend of a WordPress or Shopify site (if applicable).
Delivering digital files such as ZIP archives, HTML, CSS, JavaScript, etc.
The exact delivery method depends on the type of service purchased.
- Can I Request Revisions to the Website Design?
(Can I Request Revisions?)
Yes.
We offer design revisions based on the service package purchased.
The number of revisions and their specific scope are determined by the terms included in your order.
If a request involves additional pages, complex features, or development requirements that fall outside the original project scope, additional charges may apply. Such costs will be communicated to and approved by the client before work begins.
- Can I Cancel My Order After Placing It?
(Can I Cancel My Order?)
Yes.
You may request to cancel your order and receive a full refund within 30 minutes of successful payment, subject to applicable laws and our refund policy.
If more than 30 minutes have passed and work has not yet begun, your refund request will be reviewed based on the current status of the order and applicable laws.
Once a project has officially commenced, requests for cancellation or refunds will generally not be accepted, except as otherwise required by law or under specific circumstances covered by our refund policy.
- How Long Does It Take to Receive a Refund?
(How Long Does a Refund Take?)
Once a refund request has been approved:
Refund Review: Typically 1–3 business days.
Refund Processing: Once approved, the refund will generally be initiated within 3 business days. Bank Transfer/Credit: Typically takes 5–10 business days.
The actual time for funds to appear in your account depends on your bank, credit card issuer, or payment service provider.
Refunds are generally issued back to the original payment method.
- Do you accept returns for physical products?
No.
As all our services consist of digital website design and development, no physical goods are involved; therefore, there is no process for returning or exchanging physical items.
Refund requests are handled in accordance with the Refund and Returns Policy published on this website.
- What information do I need to provide in advance?
To ensure the successful completion of your project, you may need to provide:
A company overview and details about your business.
Text and images to be used on the website.
Your logo (if applicable).
Requirements for website pages and functionality.
Necessary access credentials for website hosting or third-party platforms.
Specific requirements will depend on the type of service purchased.
- How is my payment information protected?
We process online transactions through secure third-party payment gateways.
Payment processing complies with the applicable PCI-DSS (Payment Card Industry Data Security Standard) requirements.
Anisa Modern Web LLC does not store full credit card numbers or CVV security codes on its own servers.
For further details regarding personal information and payment data, please refer to our Privacy Policy.
- Do you sell my personal information?
No.
We do not sell our clients’ personal information.
We may share limited, relevant information with payment service providers, technical service providers, or other necessary third-party service providers only when required to deliver our services.
For more specific information, please refer to our Privacy Policy.